We want you to love what you receive!
If something isn’t right, we’re here to help.
Returns Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect
- The item is unused and in original packaging
- The return request is made within 7 days of delivery
Unfortunately, we cannot accept returns for:
- Used or washed items
- Items without original packaging
- Change of mind / dislike after use
- Sale or discounted items (unless damaged)
How to Request a Return
- Email us at support@yourstore.com
- Include:
- Order number
- Photos of the item (if damaged/incorrect)
- Reason for return
Our team will review your request and guide you through the next steps.
Return Shipping
- If the item is damaged or incorrect, we will cover the return shipping cost.
- If the return is approved for any other reason, the customer may be responsible for shipping charges.
Refund Process
Once we receive and inspect the returned item:
- Refunds are processed within 3–5 business days
- Refunds are issued via the original payment method
- For Cash on Delivery orders, refunds are issued via bank transfer or mobile wallet (Easypaisa/JazzCash)
You will be notified once your refund has been completed.
Exchange Policy
We offer exchanges for:
- Defective or damaged products
- Wrong item delivered
Exchanges are subject to product availability.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank/mobile wallet again
- Contact your bank/payment provider
- If the issue persists, email us at support@yourstore.com
